Shipping & Returns
Shipping Policy
Effective Date: 19th March 2024
1. Introduction
This Shipping Policy outlines the terms and conditions governing the shipping of products purchased from Paws and More Ltd, a UK Limited company, both online and in-store. By placing an order with us, you agree to adhere to the policies outlined herein.
2. Shipping Options
We offer the following shipping options:
Standard Shipping:
- Delivery within 3-5 business days.
- Cost varies depending on overall weight of purchase.
In-Store Collection:
- Orders can be collected from our store located at Unit B, Goostrey Home & Leisure, Cheshire CW4 8HE
- Orders will be ready for collection within 24 hours of purchase confirmation.
- No additional cost.
3. Order Processing Time
Orders placed before 3pm on a business day will typically be processed and dispatched within 24 hours. Orders placed after 3pm or on weekends/public holidays will be processed on the next business day.
4. Shipping Destinations
We currently ship within the United Kingdom. For international shipping inquiries, please contact our customer service team.
5. Shipping Confirmation and Tracking
Upon dispatch of your order, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the status of your delivery.
6. Delivery Delays
While we strive to ensure timely delivery of all orders, unforeseen circumstances such as adverse weather conditions or carrier delays may occasionally occur. In such instances, we will make every effort to communicate any delays to you promptly.
7. Shipping Charges
Shipping charges are calculated based on the selected shipping option, weight, and destination. All shipping charges will be displayed at checkout before you complete your purchase.
8. Returns and Exchanges
Please refer to our Returns Policy for information regarding returns and exchanges.
9. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@pawsandmoreltd.co.uk.
10. Policy Updates
We reserve the right to update, modify, or revise this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
By continuing to use our services, you agree to be bound by the latest version of this policy.
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Return & Exchange Policy
Last Updated: 30th November 2023
We strive to ensure that you and your pets are satisfied with your purchases. Please take a moment to review our Return Policy, which outlines the terms and conditions for returning items purchased from our online store.
1. Returns Eligibility
a. We accept returns within 30 days of the purchase date.
b. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when you received them.
2. Returns Process
a. Contact our Customer Service: Before returning any item, please contact our customer service team at info@pawsandmoreltd.co.uk to initiate the returns process.
b. Provide Order Details: When contacting us, please provide your order number and a detailed explanation of the reason for the return.
3. Non-Returnable Items
Open Pet Food: Due to health and safety regulations, we cannot accept returns of open pet food. Please ensure you are satisfied with the product before opening the packaging.
4. Refund Process
a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
b. If the return is approved, a refund will be processed to your original payment method.
5. Return Shipping
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping service to ensure the safe return of the item.
6. Exchanges
a. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team.
7. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos of the damaged or defective item for our records.
8. Cancellation Policy
a. Orders cannot be cancelled once they have been dispatched. Please review your order carefully before completing the purchase.
9. Contact Information
If you have any questions about our Return Policy, please contact our Customer Service team at info@pawsandmoreltd.co.uk.
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Thank you for shopping with Paws and More Ltd! We appreciate your understanding of our return policy.